Customer satisfaction is key in a slowing economy. But the question that is often asked, is how do I know if my customer is truly satisfied with the work I have produced? Often times customers are leary of giving us true feedback face-to-face, or over the phone. Gathering accurate data is the challenge that is faced in making sure our quality and service are up to the standards our customers demand.
The best way to gather this data is by using the web to your advantage. PollDaddy.com is a free service that allows you to create custom surveys that your clients can complete online. With the flexibility that MyOrderDesk offers you, there are several ways to integrate PollDaddy surveys into your workflow. PagePath has produced a short 5 minute video that instructs you how to add this functionality to your site.